Are you a people leader who is passionate about delivering outstanding customer service whilst developing the strategic agenda for Claims? Are you an experienced professional who understands the claims business from an operational, technical and governance perspective? And do you enjoy an international working environment, collaborating with colleagues in different locations and functions?
If so – then why not join us as our new Head of Claims for UK & Ireland to lead our experienced and successful UK Claims Teams across our offices in London, Folkestone & Manchester?
You will play a pivotal role when it comes to the implementation of the global claims vision into the UK Market, and its application to your team. In addition, you will lead and thrive in our performance driven culture by measuring your team’s outcomes against established metrics. Your responsibilities will include ownership of established topics such as claims governance, counter-fraud, vendor and subrogation management, as well as oversight of large losses (assisted by our technical excellence team) and our customer-driven segmentation and service delivery model.
Finally – we are very keen on developing our data & analytics capabilities – any skills in that area are an additional asset.
In this role you will report into the Head of EMEA Claims (solid line) and the Head of UK & Ireland (dotted geographic line). Your role will have 19 direct and indirect reports located across the different locations. You will be part of the EMEA Claims Leadership Team, and the UK Branch and retail leadership team(s).
About the team
Swiss Re Corporate Solutions believes claim service means much more than simply a promise to pay. We are an experienced team of insurance claims professionals that seeks to understand and meet the needs of insureds and brokers and provide outstanding claims service.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About You
- University degree or equivalent professional experience. Legal degree and/or insurance qualifications beneficial
- People leadership and management skills with the ability to demonstrate high level of credibility and performance in previous roles.
- EMEA commercial insurance claims expertise and market knowledge (10+ years minimum) with a strategic and solution focused mind set, and ability to solve sophisticated problems
- Excellent verbal and written communication skills, as well as strong interpersonal skills
- Passion for customer service and customer centric claim handling
- Demonstrated ability to champion teamwork and collaboration
- Ability and confidence to successfully interact at Senior Management level and experience in dealing with multiple partners with diverging needs
- Consistent track record in establishing high quality relationships with internal collaborators, customers and brokers
- Strong organizational skills, flexible and ability to work reliably under tight targets
- Continuous improvement mind set, with willingness to challenge processes and systems to the benefit of claims teams, customers and stakeholders
- Expertise in operational management/development, governance, Counter Fraud, Vendor Management, Subrogation programs an asset
- Affinity to new technologies and data & analytics a big plus
- Forward-thinking, intellectually curious approach to everything you do; continually learning from a variety of sources
- Fluent in English; proficient in additional languages is a plus
Flexibility to travel as required, primarily within EMEA region.
We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.
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More Information
- Salary £75,000 plus
- Total Years Experience 10+
- Hybrid Role No
