Head of Third Party Motor Claims

RSA is a multinational personal and commercial insurer operating across the UK, Ireland, continental Europe and the Middle East.

As one of the world’s longest standing general insurers, we’ve learned a thing or two about risk the value of insurance to our customers. We combine our skills, knowledge and experience to deliver solutions for customers via direct channels, broker relationships and partner organisations.

We have significant businesses in the UK and Ireland where the RSA brand is joined by retail brands MORE THAN and 123.ie while RSA Luxembourg serves brokers and customers in Belgium, France, Spain and the Netherlands.

In the Middle East, RSA operates in Bahrain and the UAE, and in Oman and Saudi Arabia through the Al Ahlia and Al Alamiya brands.

RSA employs over 5,500 people and in 2021, became a wholly-owned subsidiary of Intact Financial Corporation (TSX: IFC), the largest general insurer in Canada and leading provider of global speciality insurance.

Job Description

This role directs and supports the handling of all Third-Party Motor claims (Damage/Credit Hire/Injury/Fraud) claims function reports to the Head of Motor Operation Claims. Working as part of the Motor Claims Leadership team and business partners, you will shape the development and delivery of the Claims Vision and that of the Motor claims function, aligning to the Motor product business strategy.

You will support the Motor claims function to drive the achievement of performance targets and ensure the necessary claims capacity and capabilities are effectively developed and managed to achieve them. You will be an experienced leader with extensive knowledge of claims.

Supporting the Motor claims leadership team the role will specifically focus on:

Operational accountability for and delivery of expense budget

Operational Leadership of a Claims team of circa 150 fte

Developing and implementing claims strategy

Ensuring accurate and controlled adherence to Best Practice

Customer Service Proposition

KPI and performance monitoring

Key Duties

Supporting the development and implementation of the Local/Regional and product functional claims vision/strategy and Best Practice, that will support the delivery of associated goals, and align with the Group Claims strategy and policies.

Controlling Claims Spend and Inflation through the development, monitoring and control of claims management strategies for the product area

Ensuring effective oversight and control of claims settlements in line with agreed policy and risk appetite

Continually reviewing claims performance through claims audit and analysis activities to ensure the strategies set consistently meet with changing needs of the business and deliver brilliant service.

Leading, monitoring, managing, controlling and improving functional operations, resources and performance in line with agreed performance targets, standards, budgets and wider business objectives.

Management and control of outsourced functions to deliver claims service.

Building and maintaining effective working relationships with other business areas and functions, in order to maximize the effective operation of the team/function/unit.

Recruiting, managing, coaching, developing and motivating the team/function/unit to ensure delivery of the required standards of performance now and in the future.

Guiding and coaching Operation leaders to increase professional and technical capability, creating a high performance culture and environment

To implement and monitor legislative and regulatory requirements to ensure compliant

The successful candidate will work effectively within the Motor Claims Leadership team

Work effectively alongside the Motor claims supply chain

Have a focus on achieving cost savings for RSA

The successful candidate will have good organisational skills to show evidence of being able to communicate to others in an easy way to understand, and be approachable.

About us

A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top.

If you require flexibility in when, where or how you work, we’d love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form.

Our Values:

Integrity – Be honest, open and fair. Set high standards. Stand up for what is right.

Respect – Be kind. See diversity as a strength. Be inclusive and collaborate

Customer Driven – Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.

Excellence – Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.

Generosity – Help others. Protect the environment. Make our communities more resilient.

Job Types: Full-time, Permanent

Schedule: