We have a new role available in our Commercial Claims structure and its one that you can bring some positive strides towards our Commercial customer experience. With your leadership, you’ll strengthen relationships with key internal, external partners and brokers by developing and implementing an AXA Commercial Claims customer experience strategy. Using your customer intelligence experience, insights knowledge and through customer data (NPS & Including Feefo, Medallia development etc), you’ll develop and lead the development of the Commercial Claims Customer strategy including a Customer Insights and survey plan.
You’ll develop key metrics and insights to ensure a cycle of learning and improvement around the Commercial Claims customer journey, working with other members of the Commercial Claims senior leadership team. At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.
What you’ll be doing:
- Create a customer centric culture and behaviours across the Commercial Claims functions.
- Strengthen and evolve the Claims Relationship Managers function & strategy in alignment with Claims and Commercial trading strategy.
- Use your comms exec to promote Claims communications both internal and external including success stories, raising the profile of Claims within the wider Commercial business, stakeholders and brokers.
- Lead considerations & requirements around new components in customer journeys such as digital solutions, engaging with the wider Commercial business.
- Working with Change/Transformation teams to develop target customer journeys for commercial claims.
Qualifications
- Experience of working in and around a Commercial or Retail customer environment.
- Preferred experience of general insurance (especially commercial lines) or FCA regulated.
- Experience of working across key stakeholders and departments in a large business.
- Existing and established communication with trade press, competition and professional trade groups would be an advantage to this role or have experience in building these key connections.
- Experience in working with customer and operational data and generating meaningful insights.
- Experience in optimising and automating reporting, experience in QlikView, BI or similar dashboard applications preferred.
- You will be knowledgeable in delivering a digital / technology focused service strategy.
- Presentation and communication skills, including strong stakeholder management skills.
- Passionate about developing people and have significant experience in leading and inspiring teams.
- Experience of leading a team is necessary.
Application Process: We encourage you to apply if the role interests you. You’ll have a series of interviews for this opportunity with varying Directors and HR representatives, likely via Teams. Due to the summer holiday season this may take a little longer than usual however, we’ll do our best to keep you updated.
What we offer
One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of up to £70,000
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 28 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development and celebrating differences. We understand that everyone has individual work and home life responsibilities, therefore we’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a regulated financial services company, all successful candidates will be subject to preemployment checks. We’re committed to providing equal opportunities for all, therefore we welcome and encourage applications from people of all backgrounds. As a disability confident employer, we’re pleased to offer our support and access to the AXA Accessibility Concierge should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process
More Information
- Salary Offer Up to £70,000 a year
- Salary £75,000 plus
- Hybrid Role No
