Senior Business Analyst – Insurance Claims Technology

The primary purpose of this role is to help develop International Claims Operations and Systems work associated with claims growth, transformation, daily operations support and the many other various topic areas requiring analysis, documentation and process. The Senior Business Analyst role will be dedicated to supporting the Claims organization and its various Claims Transformation projects and responsible for improving claims process and driving efficiency. The role will report to the International Claims Chief Operating Officer.

Key Accountabilities:

Strategic

Proven Insurance Claims experience as a Business Analyst or Subject Matter Expert in multiple lines of business across Technology and Process
Ability to write Business Cases and develop metrics to demonstrate benefits
Work and collaborate with a team of experts to research, create and implement Claims Initiatives that deliver tangible value to Everest
Ensure continuous service improvements through review of industry and technology trends identifying areas of opportunity to deliver process automation & robotics
Lead critical initiatives that will facilitate successful initiation, delivery and implementation
Support leading the associated cultural change piece, helping to create an empowered, disciplined, engaged and high performing teams utilising the full range of tools available
Manage and resolve risks, issues and cross Divisional dependencies raised by the Claims Teams.
Work with the International Claims COO and Claims Leadership Teams to challenge plans and outcomes where relevant
Champion best practices and optimal system utilisation in support of best practice

Operational

Experience of working across multiple workstreams
Strong understanding of Claims (process and technology)
Ability to gather, shape and articulate requirements for the Programme
Develop and facilitate the improvement of Claims operational processes throughout the claim lifecycle, including interfaces and interdependencies with underwriting and stakeholders
Exceptional communication skills, Stakeholder Management
Demonstrable experience of working on a Major Technology / Digital / Claims Transformation Programme
Ensure the creation and production of relevant, timely and accurate data/analytics and reporting
Acting as a liaison between the business and its Information Technology Department and between the business and its clients
Lead workshops to deep-dive into areas of complexity to achieve a universal understanding between Stakeholders
Ensuring projects stay within budget, target spend requirements and timelines

Skills & Abilities

Extensive knowledge of developing and implementing Insurance Claims process and technology solutions
Deep knowledge of Claims processes and technology; will preferably have a long-term background in claim management
Execution focused with Program/Project management experience and skills, ideally qualified in Agile/Project Management methodology
Strategic thinker, innovative and solution-oriented
Familiarity with emerging Insurance trends and their application in the Industry
Exceptional oral and written communication, with the ability to provide concise executive summaries to senior management
Highly collaborative and able to work effectively across the organisation as well as with external stakeholders
Ability to adapt and embrace change, solutions driven
Tenacity and decisiveness, with the courage to take risks
Strong interpersonal skills and demonstrates respect for the opinions of others
Comfortable with working with virtual teams and be able to influence people without direct line management

Professional qualifications and experience:

Demonstrable extensive experience in Claims Processes & Technology in a P&C insurance environment, preferably in multiple geographies
A degree educated professional
Demonstrable experience in progressive Claim solutions
Qualified Project/Agile certification

Competencies:

As an employee within Claims must champion the Everest Insurance Culture:

Collaboration: Open and transparent communication with customers and colleagues
Diversity, Equity, and Inclusion: Through a welcoming and open environment that values all individuals
Thoughtful Assumption of Risk: Supporting the Everest goal of carefully writing profitable business by ensuring data quality, prompt and accurate feedback to Underwriters, and operational control throughout the enterprise
Execution: Delivering outstanding support to the organisation through strong day-to-day business operations, effective project management, and careful oversight of vendors
Humility: Caring and respectful approach to service colleagues, customers, and the community
Leadership: By example, every day

The Everest Core Values are the foundation upon which we (a) conduct our work, and (b) conduct ourselves both internally with our colleagues, and externally with clients/customers. The Company’s success and that of our employees begins with these values. All employees are expected to support and exhibit these values in their interactions with others and through their day-to-day responsibilities.

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Type:

Regular

Time Type:

Full time

Primary Location:

London

Additional Locations:

As an effective team member, employees at Everest Insurance must champion the Everest Insurance Culture:

Collaboration: Open and transparent communication with customers and colleagues
Thoughtful Assumption of Risk: Supporting the Everest goal of carefully writing profitable business by ensuring data quality, prompt and accurate feedback to Underwriters, and operational control throughout the enterprise.
Execution: Delivering outstanding support to the organization through strong day-to-day business operations, effective project management, and careful oversight of vendors.
Humility: Caring and respectful approach to service colleagues, customers, and the community.
Leadership: By example, every day.