Senior Consultant, Operations Transformation – Insurance, Consulting, London

If you’re looking for a role in a fast paced, exciting environment where you can make a big impact in the Banking, Insurance or Investment Management market this is the role for you. Benefiting from early client exposure and working with and learning from some of the top practitioners in our field, you will develop quickly, add real value and build credibility in the industry from an early stage thus increasing your own marketability.

Working as part of a team of industry specialists providing consulting services across major insurance clients, so you will quickly build upon your existing industry knowledge to become an expert in your field
Primarily focusing on the delivery of client work that will successfully fulfil and exceed client expectations and deliver engagement and programme objectives
Actively participating in and contributing to the development of the Banking, Insurance and Investment Operations practice team

Business Operations

Want to work with the latest technologies, as part of a team helping international organisations transform their core business capabilities? Whether you’re working with on-premise systems, Cloud technology, or custom-developed solutions (to name just a few), your expertise will help clients deliver continuous improvement and innovation, from initial design right through to implementation and optimization.

Your role

Working and starting to lead as part of a team of industry specialists providing consulting services across major insurance clients, so you will quickly build upon your existing industry knowledge to become an expert in your field
Primarily focusing on the delivery of client work that will successfully fulfil and exceed client expectations and deliver engagement and programme objectives
Owning clear deliverables and leading small work streams and starting to develop strong long-term client relationships with aim to be recognized as a trusted business advisor in the retail banking sector
Actively participating in and contributing to the development of the Banking, Insurance and Investment Operations practice team
Working effectively in diverse teams within an inclusive team culture where people are recognized for their contribution

Assignments will be focused across the full spectrum of the Insurance Market be that General Insurance, London Market or International business and will include:

Building the underwriter or broker of the future, transforming the way our clients assess and manage risk using new ways of working
Creating insurance efficiency and automation, including Robotic Process Automation and more
Challenging how insurers and claims handlers should look at claims in an ever evolving space, enabled by technology
Delivering complex insurance transformations in the London Market, the General Market or Internationally
Supporting our clients to shape and address their risk and regulatory agenda
Delivering cost reduction across organisations

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:
London with domestic and international travel

Work pattern:

Permanent full-time

Your professional experience

Experience within a (re)insurer or insurance brokerage, or a consulting firm involved in Insurance or Life and Pensions activities
Knowledge and understanding of the UK insurance industry and market, including macro trends (regulatory, economic, and business factors) and disruptive technologies (Robotics, Big Data and Digital) that are driving change and impacting business models of key institutions
Experience of delivering small projects or leading workstreams on transformations
Excellent ability in Microsoft Office, particularly in Powerpoint and Excel
Excellent communication and people skills, with a strong emphasis on team working
Strong interpersonal skills and the ability to work on diverse teams with a diverse range of people
An understanding of risk, how to mitigate risk and protect the firm’s reputation
“Can do” attitude with a real willingness to learn and participate
Enthusiasm and passion for the delivery of market leading solutions that make a difference
An understanding of the diverse requirements of clients and the need to work on projects in differing geographies and time zones

Preferred

Experience of working on or delivering transformation in insurance operations such as target operating model design / implementation, process re-engineering or cost reduction
Experience of working in Agile delivery frameworks, especially in Insurance environments
Ability to operate and understand Project and Programme management disciplines including production of project plans, key quality Programme deliverables and working and delivering to strict time constraints

Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society – defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it’s about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
What brings us all together at Deloitte? it’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people – both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what We’re looking for:

We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.